Returns & Refunds Policy

At Static Art, your satisfaction is important to us. If something isn't right, we want to make the return process as simple as possible.

How to Request a Return

Please email us at static.art.oficial@gmail.com within 14 days of receiving your order, including your order number and the item(s) you wish to return. We will confirm your return request and provide you with the necessary instructions. You must send the item back within 14 days of notifying us of your decision to cancel the purchase.

Condition of Returned Items

Items must be unused, undamaged, and returned in their original packaging. We recommend using a trackable shipping service, as we cannot be held responsible for items lost during return transit.

Return Shipping Costs

The customer is responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect (see the section below).

Refunds

Once we receive and inspect your returned item(s), we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take a few additional days to process the refund. Original shipping costs are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or does not match the item you ordered, please contact us within 48 hours of delivery and include photos of both the product and its packaging. We will provide a replacement or a full refund, including the cost of return shipping, at no additional charge to you.