Versand

Shipping Policy

1. Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times

Estimated delivery times vary depending on the destination.

  • Spain: 2–5 business days.

  • European Union: 4–10 business days.

  • Rest of the World: 7–20 business days.

Delivery times are estimates and may be affected by customs clearance, weather conditions, peak seasons, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated automatically at checkout and displayed before you complete your purchase.

From time to time, we may offer free shipping promotions, subject to the conditions stated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

5. Customs Duties and Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the customer's responsibility and are not included in the purchase price or shipping cost.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

While we will do our best to help resolve any shipping issues, we are not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

8. Damaged Packages

If your package arrives damaged, we recommend taking photos of both the packaging and the product before submitting a claim.

Please contact us as soon as possible so we can provide an appropriate solution.

9. Contact

If you have any questions regarding this Shipping Policy, please contact us at:

Email: static.art.oficial@gmail.com